| Topic |
(ISO 9001:2008) |
(JCAHO) |
| Mission |
Measures commitment to quality management |
Measures safety and quality of care in healthcare industry |
| Business Sectors |
Primarily technical, manufacturing |
Healthcare |
| Performance Measurement |
Must meet customer satisfaction and regulatory systems standards |
Must meet patient rights, patient treatment, and infection control standards |
| Participation Requirements |
Voluntary (Necessary to receive certain contracts) |
Voluntary (Necessary for most insurance companies & Medicare) |
| Geographic Impact |
Worldwide (887,770 companies are accredited) |
United States (15,000 companies accredited) |
| How Certification Occurs |
Certification is Voluntary – followed up with progressive annual audits, surveys and check ups |
On-site surveys/check-ups every 2-3 years |
| Benefits to Customer |
Highest quality products and customer service Consistency |
Confidence in quality and care, treatment and services |
| Benefits to Business Owner |
Systems standardization Product reliability Improves safety |
May reduces liability costs, improves risk management risk reduction |
